Customer Engagement
Attribute
End-to-End Solution Model
Hardware Delivery Model
What is this model?
Reindeer sells the hardware and hosts the data in Reindeer cloud. Also develops or customizes the software and hosts in Reindeer cloud
Reindeer sells the hardware and the customer hosts the data and software in their server. If given an option, Reindeer will develop the software and transfer the rights to the customer
Hardware
- Hardware Warranty
- Pricing for Standard Warranty
- Hardware User Training - Offsite
- Hardware Installation Support - Offsite
- Hardware User Training - Onsite
- Hardware Installation Support - Onsite
- Hardware Extended Warranty (After 12 Months)
- Post Installation Hardware Support - Offsite
- Post Installation Hardware Support - Onsite
- Hardware white labeling service
One Time Purchase
- 12 Months Standard Warranty
- Included in the hardware cost
- Included in the hardware cost
- Included in the hardware cost
- Available for an additional cost
- Available for an additional cost
- Available for an additional cost
- Included in 12 Months Standard Warranty
- Available for an additional cost
- Available for an additional cost
(but included in the hardware cost)
One Time Purchase
- 12 Months Standard Warranty
- Included in the hardware cost
- Included in the hardware cost
- Included in the hardware cost
- Available for an additional cost
- Available for an additional cost
- Available for an additional cost
- Included in 12 Months Standard Warranty
- Available for an additional cost
- Available for an additional cost
(but included in the hardware cost)
Data Hosting
- Data Storage
- Data Security and Safety
- Data Backup and Recovery
- Data Availability and Up Time
- Subscription Plan
With Reindeer and every customer's data is managed in separate instance
- In Reindeer Cloud
- 100% Guaranteed
- 100% Guaranteed
- 99.99% Guaranteed
- Quarterly/Yearly Subscription
With the Customer
- In Customer's Server
- Responsibility is with the customer
- Responsibility is with the customer
- Responsibility is with the customer
- Not Applicable
Software Analytics and Reporting
- Model
- Software Design/Customization
- Software Warranty
- Software Maintenance
- Software User Training
- Software Installation Support
- Software Extended Warranty
- Software White Labeling Service
- Software Upgrade / Feature Changes
- Subscription Plan
Developed by Reindeer
- Software Analytics and Reporting built or customized in Reindeer Cloud
- One-time cost
- Included in Subscription
- Included in Subscription
- Included in Subscription
- Not applicable as the software runs in Reindeer cloud
- Automatically included when the subscription is renewed
- Available for an additional cost and included in the subscription
- Available for an additional cost
- Quarterly/Yearly Subscription
Developed by the customer or by Reindeer and transferred to the customer
- Data and software owned by the customer
- One-time cost (if developed by Reindeer)
- 12 Months Standard Warranty (if developed by Reindeer)
- Included in 12 Months Standard Warranty (if developed by Reindeer)
- One-time cost (if developed by Reindeer)
- One-time cost (if developed by Reindeer)
- Available for an additional cost (if developed by Reindeer)
- Automatically included
- Available for an additional cost (if developed by Reindeer)
- Not Applicable
- Advantages
- No need to invest in infrastructure such as server, network, storage, software and licensing
- Low Capex Model
- No hassles of data or software maintenance/upgrades/backup/recovery
- Guaranteed data and software availability, uptime and backup
- No resources required to develop/manage the solution
- Customer owns all the data and software in their server
- Availability, storage, up time are driven by customer's needs
- No recurring cost for data hosting/software
- 4. Customer pays only for the hardware
- Easy to interface with existing ERP or software